Frequently asked questions


Our expert team of analysts are ready to answer any questions you may have. Below are some of the most commonly asked questions.

Where are Advisory Services’ active territories?

We can offer natural gas and electricity supply procurement in any applicable deregulated state, as shown on the map below.

We offer Demand Response services across the PJM, New York (NYISO), Texas (ERCOT), California (CAISO), New England (NE ISO) and Ontario, Canada (IESO) markets.

Our Account Services, Utility Bill Management and Distributed Energy Resource services work anywhere in the United States.

AS service map

What is deregulation and how does it affect me?

In deregulated states, third-party suppliers (non-utility companies) can supply natural gas and electricity to end-users, giving consumers the opportunity to buy their energy from the least-expensive source. Your bill is divided into two major parts– supply and delivery. Local utility companies continue to deliver electricity and natural gas to homes and businesses, while third-party suppliers can supply your account at a lower rate than the utility. The difference between what the utility would charge and what the supplier charges equals your savings.

How are third-party suppliers different from my utility company?

By selecting a qualified NRG Advisory Services supplier, you have exactly the same assurances in regards to receiving your electricity and natural gas. If the power goes out, you can still call your utility to come fix it. You will continue to receive the same reliable service you’re accustomed to and will in no way be penalized by your utility for switching.

What if my utility is also my supplier?

Third-party suppliers can use purchasing strategies not available to the utility, allowing them to provide offers your utility can’t beat.

If you receive your full energy supply requirement from your utility company, you are charged a rate based on the prevailing cost of electricity and gas plus monthly adjustments including administrative charges. These costs are passed directly to you (however the utility has no profit on the supply portion of the bill).

We’ve selected suppliers that work with your utility to ensure a smooth transition between energy suppliers. The energy supplier will notify your utility company of your switch and they will continue to delivery your electricity and/or natural gas with no interruptions.

What happens if I enroll in a Demand Response program and can’t reduce when called upon?

We understand that your critical business operations are your first priority. If a reduction event is activated you may have the opportunity to shut down select equipment or shift your scheduled operations to a different time.

However, if you are completely unable to reduce when called upon we ask that you notify us as soon as possible. You will not be penalized; however not participating will affect your overall performance.

Have a question not answered here?

Contact us today to speak with a representative about your business needs.


Once you provide us with your basic geographical and utility information we will begin an assessment of your organization’s energy use. From there we will start on conversation on your operations and preferences to evaluate which solutions can optimize your overall energy management strategy.